Legal & policies
The documents behind your money.
Floatpays (Pty) Ltd Reg. No. 2019/444303/07 is an authorised financial services provider (FSP 52120) and registered credit provider (NCRCP 16757).
PAIA ManualFloatpays’ manual under section 51 of the Promotion of Access to Information Act, setting out the records it holds and how to request access to them, including the prescribed request and outcome forms.Read →Treating Customers Fairly PolicyHow Floatpays commits to the six Treating Customers Fairly outcomes set by the Financial Sector Conduct Authority.Read →Conflict of Interest Management PolicyHow Floatpays identifies, manages and discloses conflicts of interest.Read →Disclosure DocumentThe statutory information Floatpays must give clients as a financial services provider under the FAIS Act.Read →Complaints Management FrameworkHow Floatpays receives, investigates, resolves and records customer complaints, including escalation to the relevant Ombud.Read →Terms and ConditionsThe agreement that governs your Moneyclub account and the savings and earned wage access products Floatpays provides through the app.Read →Website Terms of UseThe terms that govern your use of the Floatpays websites, mobile applications and services.Read →Cookie PolicyHow Floatpays uses cookies on its website, and how to delete or disable them.Read →Privacy PolicyHow Floatpays collects, uses, protects and shares your personal information, including biometric data used for identity verification.Read →Stokvel ConstitutionThe constitution that governs every Stokvel run on the Moneyclub platform.Read →